Refund policy

Refund & Return Policy

 At Liz's Little Shop, we want you to love what you ordered. If you are not completely satisfied with your purchase, we are here to help.

 1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

2. Eligibility for Returns 

To be eligible for a return, your item must be: 

• In the same condition that you received it (unworn or unused, with tags, and in its original packaging).
• Accompanied by the receipt or proof of purchase. 

 3. Non-Returnable Items

Certain types of items cannot be returned: 

• Custom products (such as special orders or personalized items).
• Sale items or gift cards. 

 4. How to Start a Return

To initiate a return, please contact us at support@lizslittleshop.com with your order number and the reason for return. Please note: Items sent back to us without first requesting a return will not be accepted.

 5. Return Shipping Costs

• If the return is due to an error on our part (such as a defective, damaged, or incorrect item), we will cover the return shipping cost.
• For returns due to personal preferences (change of mind, wrong size ordered, etc.), customers are responsible for the return shipping fees. 

6. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund was approved. If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.